These Terms govern the use of the nadzisiaj.com website. Last updated: wrzesień 2026. This is a courtesy translation — in case of any discrepancy, the Polish version prevails.

1. Definitions

In these Terms:

  • Provider — Express spółka z ograniczoną odpowiedzialnością spółka komandytowa, with its registered office in Kraków, Poland, ul. Puszkarska 7F, 30-644 Kraków, entered in the register of entrepreneurs of the National Court Register kept by the Sąd Rejonowy dla Krakowa-Śródmieścia w Krakowie, XI Wydział Gospodarczy Krajowego Rejestru Sądowego under KRS number 0000434068, VAT ID (NIP) 677-004-66-33, statistical number (REGON) 008156612.
  • Website — the website available at nadzisiaj.com, including all of its subpages.
  • User — any person using the Website.
  • Contact form — the form provided on the Website for sending the Provider an enquiry about cooperation.
  • Enquiry — a message sent by a User through the Contact form or to an email address published on the Website.
  • Logistics services — parcel delivery and last-mile logistics services provided by the Provider under separate agreements concluded with business customers.
  • GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

2. General provisions

  • These Terms set out the rules for using the Website and the scope of services provided electronically by the Provider.
  • Using the Website constitutes acceptance of these Terms. A User who does not accept them should stop using the Website.
  • The Website is informational. Service descriptions, figures and case examples published on it do not constitute an offer within the meaning of Article 66 § 1 of the Polish Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of that Code.
  • It is not possible to conclude an agreement for Logistics services or to order a delivery through the Website. Terms of cooperation are agreed individually and confirmed in a separate agreement.
  • The services provided electronically through the Website consist in making its content and the Contact form available, and are free of charge.

3. Rules for using the Website

  • Users must use the Website in accordance with the law, good practice and these Terms, and must respect the rights of third parties.
  • Providing unlawful content is prohibited, in particular content infringing third-party rights, offensive or misleading content, and advertising content sent without the Provider’s consent.
  • Any action that disrupts the Website is prohibited, in particular introducing malicious software, unauthorised data extraction, circumventing security measures and automated bulk sending of Enquiries.
  • A User sending an Enquiry declares that the data provided is accurate and, where it concerns a third party, that they are authorised to share it.

4. Technical requirements

  • Using the Website requires a device with internet access and a browser supporting HTML5, CSS3 and JavaScript, with cookies enabled.
  • Using the Contact form requires an active email address.
  • The Provider makes every effort to keep the Website available, but does not guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, upgrades or reasons beyond the Provider’s control.
  • Using the internet involves inherent risk, including the possibility of transmissions being intercepted by unauthorised parties. The Provider uses an encrypted connection to the Website.

5. Contact form

  • The Contact form is used to send the Provider an Enquiry regarding cooperation in the field of Logistics services.
  • Sending an Enquiry requires a first name, last name, work email address and company name. The remaining fields are optional and help us prepare a more accurate answer.
  • The Provider normally replies to Enquiries within one business day. This time frame is indicative and does not constitute a contractual commitment.
  • Sending an Enquiry does not oblige either party to enter into an agreement or to begin cooperation.
  • The processing of data provided in the Contact form is described in the Privacy policy.

6. Complaints

  • Users may submit a complaint regarding the services provided electronically through the Website, in particular malfunctions of the Website or the Contact form.
  • Complaints may be submitted by email to [email protected] or in writing to the Provider’s registered address.
  • A complaint should describe the issue and include contact details allowing us to reply.
  • The Provider examines complaints and replies within 14 days of receipt, using the same channel through which the complaint was submitted.
  • Complaints concerning the performance of Logistics services are handled under the agreement concluded with the relevant business customer, not under these Terms.

7. Liability

  • The Provider is liable for failure to perform or improper performance of services provided electronically under general rules, subject to the provisions below.
  • The Provider is not liable for damage resulting from: interruptions caused by maintenance or failures on the part of telecommunications and hosting providers, force majeure, improper use of the Website by the User, inaccurate or incomplete data provided by the User, or acts of third parties beyond the Provider’s control.
  • The Provider is not responsible for the content of third-party websites linked from the Website.
  • Information published on the Website is general in nature and does not constitute advice or a commitment to achieve a specific result.

8. Personal data

  • The controller of Users’ personal data is the Provider.
  • Personal data is processed in order to reply to an Enquiry and conduct correspondence (Article 6(1)(b) and (f) GDPR), to handle complaints (Article 6(1)(c) and (f) GDPR) and to establish, pursue or defend claims (Article 6(1)(f) GDPR).
  • Users have the right to access their data, rectify it, erase it, restrict its processing, transfer it, object to processing, and lodge a complaint with the President of the Personal Data Protection Office in Poland.
  • For matters concerning personal data, please write to [email protected].
  • Detailed rules are set out in the Privacy policy, and the use of cookies in the Cookie policy.

9. Intellectual property

  • The Website, its layout, content, graphics, photographs, trademarks and source code are subject to exclusive rights of the Provider or of entities that have granted the Provider appropriate licences.
  • Using the Website does not transfer any rights to its content. Copying, distributing or using the content beyond permitted personal use requires the Provider’s prior written consent.

10. Changes to the Terms

  • The Provider may amend these Terms for a valid reason, in particular a change in the law, a change in the scope or manner of providing services, the introduction of new Website features, or the need to improve security.
  • Information about an amendment is published on the Website together with the new wording and the date the changes take effect, no earlier than 14 days after publication.
  • Enquiries sent before the changes take effect are governed by the previous wording of these Terms.

11. Final provisions

  • These Terms are available on the Website free of charge, in a form that allows them to be obtained, reproduced and stored.
  • The Provider reserves the right to change the scope of the Website, withdraw individual subpages or discontinue the Website.
  • Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Act of 18 July 2002 on the provision of services by electronic means.
  • Any disputes are resolved by the court having jurisdiction under general rules. In relations with businesses, the competent court is the court for the Provider’s registered office.
  • If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force.